TURNOUT FIRE RESPONSE / SUPPORT
How can
we help?
Get help with your TurnOut account, station access, or an issue with the app.
What to include
Tell us which device you use, your iOS or Android version, and what happened. Include the app version if you know it, the steps you took, and any error message.
For account or station issues, include your account email and department or station name. Keep passwords, verification codes, and sensitive incident or location details out of your message. If you attach a screenshot, cover private information first.
COMMON QUESTIONS
A place to start.
I need an invitation or a station assignment.
Your station or department administrator manages invitations and station memberships. Contact them to request access or correct an assignment.
I can’t sign in or verify my email.
Check that you are using the email for your TurnOut account. If you are waiting for a verification email, check spam and allow time for delivery. If the issue continues, email support with the error message and the steps you tried.
A responder’s location or arrival estimate is unavailable.
Check the app’s location permissions, your internet connection, and that you have chosen Respond for the active call. Location and arrival information can be unavailable when the device cannot obtain a position. Tell support your device model and whether the app was open or in the background when the issue occurred.
I want to report a bug or suggest an improvement.
Email support with a short description. For a bug, describe what you expected, what happened instead, and how to reproduce it. Suggestions about station workflows are welcome too.